Here at The Dolls House we aim to provide our customers with unique designs that offer quality that could not be found on the high-street. Established in 2012 when Rebecca Henry decided that made-to-order would be the basis of The Dolls House business, allowing customers to not only look exquisite in our designs but also feel fabulous.
The Dolls House boutique is based in Manchester’s city centre where everything is made in house, below the shop floor. Our unique concept store allows us to have full control of our designs to ensure each customer’s order is beautifully made. The business is continuously growing with a large celebrity clientele and women all over the globe wanting statement Dolls House pieces for their glamorous wardrobe.
Most of the items online are made to order in house and take around 10 working days to be made and sent to you from the day you order. Therefore, please allow 2 weeks from the day you order to receive the item.
For items which are in stock you will receive next working day before 5pm. If you have any further queries please do not hesitate to call our friendly customer service team on 07706909036 or email us at email@example.com
All international orders are shipped via DHL and can take up to 5 working days for delivery after dispatch. There is a flat rate delivery fee of £14.00GBP for all international deliveries per transaction. A signature is required upon delivery so we recommend having your order sent to a suitable daytime address. For more information on shipping please visit the DHL website.
All international orders may also be subject to local customs, duties and taxes. You are wholly responsible and liable for these charges. Please refer to your local customs authority for more information.
If you choose to reject your parcel from customs, you will be liable for the return fee to The Dolls House Fashion. If you require a refund you are fully responsible in returning your parcel to us at The Dolls House Fashion. Customs, duties and taxes are non-refundable by The Dolls House Fashion if you choose to return your order for any reason.
If you have any further queries please do not hesitate to call our friendly customer service team on +44 7706909036 or email us at firstname.lastname@example.org
Standard size garments can be refunded within a 14 day period of receiving the item.UK returns must be received by The Dolls House Fashion within 7 days of receiving your order. 3 days should be allowed for postage, so please ensure your item is posted within 4 days of receipt. For deliveries outside of UK this is extended to 14 days. 10 days should be allowed for postage, so please ensure your item is posted within 4 days of receipt.
All garments should be returned to us in their original condition and packaging, unworn and unwashed. Items that have been damaged, altered, worn, washed, or dry cleaned will not be accepted and will be sent back to the customer. Please ensure that you are not wearing any make up, perfume, deodorant or body lotion when trying on the garment.
All returns or exchanges must be packed securely and posted via an insured and traceable method in order to ensure safe delivery. We strongly recommend sending all the returning items by recorded delivery/ proof of postage as we cannot be held responsible for any loss. We will process your request for either a refund or exchange as quickly as possible but please allow up to 14 days from receipt of your return for this to done.
Email us... email@example.com Or Call concerning orders and product information 07706909036
Please send all returns to:
The Dolls House
67 Bridge Street,
Company Number: 09418983
Registered Name: The Dolls House Fashion (Manchester) Ltd.
Registered Address: Hollin Wood Business Center Albert Street, Oldham OL8 3QL United Kingdom