(the Company) is committed to protecting your privacy online. We are also committed to providing you with the very best experience we can at www.thedollshousefashion.com (the Website).

Please read the following Privacy Policy (which forms part of the Terms for the Website) to understand how your personal information will be treated by us.

The Website is owned and controlled by the Company, who also controls the use made of all personal information collected from users of the Website. In this Privacy Policy references to, "we", "us" and "our" are references to the Company and references to "you" and "your" are references to you or the relevant user of the Website.

YOUR CONSENT

This Privacy Policy sets out how we use personal information that we may obtain from or about you. By registering on the Website to use the services offered by the Company or by using the Website generally, you agree to this use.

WHAT PERSONAL INFORMATION DO WE COLLECT?

We collect personal information in several ways from different parts of our Website.

If you wish to use certain the services offered on our Website, you may need to register. You may be asked to give us information including your contact details (such as your name and email address), to select a unique password and you may be asked for other information such as your credit card details (or other financial information) and your postal address to allow you to purchase any of the products offered by the Company on the Website.

Each time you log in to our Website, you will be asked to provide your email address and password.

We may also collect information using cookies (see paragraph 3 below).
WHAT ARE "COOKIES" AND HOW DO WE USE THEM?

We may use cookies to track and record your preferences and activity on our Website.

A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies allow us to tailor the Website to match your interests and preferences better and understand who has visited which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our Website. Depending on the type of cookie we use, cookies also allow us to make our Website more user friendly, for example, permanent cookies allow us to save your log in details so that you do not have to re-enter them every time you visit our Website. If you wish, you can usually adjust your browser so that your computer does not accept cookies. If you do this, you may not be able to access certain areas of the Website. Alternatively you can adjust your browser to tell you when a Website tries to put a cookie on your computer.
How you adjust your browser to erase cookies, stop it accepting cookies or to notify you of them, will depend on the type of internet browser programme your computer uses. Please refer to your browser instructions or help screen to learn more about these functions.
Please remember, cookies do not contain confidential information such as your contact details or credit card details. We do not exchange cookies with any third party websites or external data suppliers.

If we use cookies, we would only keep them for the duration of your visit to our website, except where you register as referred to above.

Some websites that have links from our Website from time to time may also use their own cookies. We have no access to, or control over these cookies, and you are advised to check the cookie policies on such other websites.
Your browser also generates other information, including your Internet Protocol address ("IP address"). An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the internet via your internet service provider or your network (if you access the Internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our web sites. We do not use your IP address to identify you personally.
We may also collect cookies and IP addresses for system administration and to report aggregate non-personalised information to our business contacts, sponsors or advertisers (such as anonymous statistics related to the take up or use of services, or to patterns of browsing).

WHAT INFORMATION DO PARTIES OTHER THAN THE COMPANY COLLECT?

If any other websites have links from our Website they may from time to time collect personal information about you when you access or utilise those links. We do not control the collection or use of such information, and the practices of those websites are not covered by this Privacy Policy.

WHAT DO WE DO WITH THE INFORMATION WE COLLECT?

We do not store credit card details.
We do not share customer details with any third parties unless you have authorised us to do so.
The main reasons we collect personal information from you is to enable you purchase products from the Website, enable you to register on, and use, the Website, to keep you informed about activity on your account and regular updates regarding the Website and the services/ functions it provides and provide you with a customised experience on the Website. Any information we collect will be used by us strictly in accordance with current data protection legislation and this Privacy Policy. We will store the information we collect from you and hold it on our computers or otherwise.

When you place an order on the Website for certain products, we may need to use the information you provide to us to verify your identity. If we are unable to verify your identity on the basis of the information you provide to us then we may ask you to provide further personal information if you wish to proceed with the request.

We may supplement the information you provide to us with information obtained from third parties.
Subject to obtaining your consent where legally required:

we may use the information we collect from you for marketing purposes;
we may contact you for such marketing purposes by email, text message and other electronic messages.

If you ever wish to stop receiving communications from us, you will have the option to unsubscribe from such communications (usually at the bottom of the page/message containing the communication). You can also unsubscribe from receiving communications by logging in and choosing the relevant option on the Website.

WITH WHOM DO WE SHARE YOUR INFORMATION AND FOR WHAT PURPOSE?

We do not sell, rent, or trade your personal information with others, unless you have given us permission to do so. If we intend to sell, rent or trade such information, you will be notified prior to the collection of that information. If you do not want your information to be shared with third parties, you will be able to prevent your information being shared by choosing the appropriate options when you register on the Website. These options can be updated by you at any time by logging in and choosing the relevant option on the Website.

Other than as mentioned above, we may also share your information:

with employees and agents of the Company to administer your account or in relation to services provided to you by the Company now or in the future;
with anyone who may take over the operation of the Website or who may purchase any or all of our assets/dollshouse, including your personal information;

if we believe in good faith that such action is necessary to: (1) comply with the law or with legal process; (2) protect and defend the Company's rights and property; (3) protect against misuse or unauthorised use of the Company's network; or (4) protect the personal safety or property of the Company's staff or the public.

If you want to object to any use we make of your personal information please contact us in accordance with paragraph 13 below.

FRAUD PREVENTION

To protect our customers and us from fraud and theft, we may pass on information we obtain from making identity checks and other information in our customer records, to other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.

SECURITY

We endeavour to take all reasonable steps to protect the privacy of your personal information. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and transacting over the Internet, and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

GENERAL

You have the right to see the personal data (as defined in the Data Protection Act 1988) that we keep about you, on receipt of a written request, verification of your identity, and payment of a fee. If you are concerned that any of the information we hold on you is incorrect please update your details by logging in to the Website and choosing the relevant option on the Website.

CHANGES TO OUR PRIVACY POLICY

We may modify our Privacy Policy from time to time in our sole discretion; if so, we will post a revised version of this Privacy Policy on this webpage (check the date at the top). Modifications will be effective when they are posted on the Website. When you access the Website after such a modification, you will be deemed to have accepted any such modifications.

HOW DO I OBJECT TO THE USE OF MY DATA?

If you want to object to the use we have made of your personal data, please contact us in accordance with paragraph 13 below.

HOW DO I CHANGE ANY DETAILS STORED ON THE WEBSITE?

To change your registered details on our Website, log in to the Website by entering your username and password. Once logged in, you may change any of the details shown by logging in and choosing the relevant option on the Website.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency

Contact us

If you have any comments or queries in connection with our Privacy Policy, please contact us.

The Terms govern your Use of the Website and the sale and purchase of Products. Please read the Terms and ensure that you have understood them. If you do not agree to the Terms, please cease Use of the Website immediately. The Website is owned and managed by RH FASHION DESIGN LTD who can be contacted at info@thedollshousefashion.com.

DEFINITIONS

"Associated Websites" means websites other than the Website owned and/or operated by Boutique

"Boutique" (or "we", "us" or "our") means RH FASHION DESIGN LTD a company registered in England and Wales

"Functions" means the functions, facilities and/or services we may make available to Users on or through the Website from time to time including without limitation the facility to buy Products

"Product" means a item available for sale on the Website and “Products” means more than one Product

"Submission" means any text, image(s), content or other material that a User uploads, transmits or submits through the Website for the purposes of Using the Functions or any other purpose

"Terms" means these terms of use

"Use" (and "Uses" and "Using") means any access to, or use of, the Website, making a Submission and/or using the Functions

“Website” means the website hosted at www.thedollshousefashion.com

"You" and "Your" means you or the relevant User of the Website

GENERAL

Your Use of the Website is subject to the Terms.

By Using the Website, you agree to be legally bound by the Terms (including the Privacy Policy), which shall take effect immediately on your first Use of the Website and each subsequent occasion you Use the Website. If you do not agree to be legally bound by the Terms please do not Use the Website.

We may change the Terms at any time by posting changes on the Website. Please review the Terms regularly by referring to the date at the top, to ensure you are aware of any changes made by us. Your continued Use of the Website after changes are posted means you agree to be legally bound by the Terms as updated and/or amended.

USE OF THE WEBSITE

You must be 18 years old or over to Use the Website.

You may Use the Website solely for viewing and buying Products.

You are permitted to create one account.

You must not provide false information in any Submission and we reserve the right to terminate the Terms if we has reason to suspect that you have.

You agree not to copy, imitate or replicate, in whole or in part, the Website or the Functions.

You are responsible for providing and paying for the means of Using the Website.

The information contained on the Website, including without limitation, artwork, text, video, audio, pictures, software and other intellectual property ("Materials") are protected by copyright and may not be copied, reproduced, republished, downloaded, posted, modified, broadcast, publicly displayed or transmitted in any way except for your own personal non-commercial use or on the Website. Any other use requires the prior written permission of Boutique. You agree not to adapt, alter or create a derivative work from any of the Materials. You further acknowledge and agree not to use the Materials for any other purpose other than for your personal non-commercial use.

The names, images and logos identifying Boutique or the Website or third parties and their products and services may be subject to copyright, design rights and trade marks of Boutique and/or third parties. Nothing contained in the Terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, design right, copyright or any other intellectual property or other right of Boutique, or any other third party.

SUBMISSIONS AND USE

You agree to Use the Website on the basis that you shall not:

restrict or inhibit any other User from enjoying or Using the Website;

make any Submission which violates or infringes the rights of others;

misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other technologically harmful material or run any automated script on the Website;

do something that is intended to dissuade Users from using the Website for any direct or indirect commercial purpose;

include any links to the Website that are not fair and legal and/or which suggest any form of association, approval and/or endorsement by Boutique of the website on which the link is included and Boutique can withdraw the linking permission contained in this section 4.1.5 at any time for any reason;

attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server connected to the Website and must not attack the Website via a denial of service attack or distributed denial of service attack (breach of this section 4.1.6 constitutes a criminal offence under the Computer Misuse Act 1990 and Boutique may report any such breach to the relevant law enforcement authority and co-operate with such authority by disclosing your identity to such authority).

Boutique reserves the right at all times to disclose any Submission as necessary to satisfy any law, regulation or governmental request or to whom Boutique believes it is under a duty to disclose.

If you engage in any objectionable and/or disruptive behaviour on or through the Website, and Boutique considers such behaviour to be serious and/or repeated, Boutique may use whatever information that is available to it about you to stop any further such infringements. This may include informing relevant third parties such as your employer or email provider about the infringement(s).

Boutique reserve the right in their sole discretion to take action against any person that Uses the Website, at any time, for any reason.

FUNCTIONS

We may make available on or through the Website various Functions from time to time. We reserve the right to update, amend, change or withdraw the Functions and/or to introduce new Functions at any time without prior notice.

From time to time we may require payment or other consideration for Use of some or all of the Functions as indicated on the Website.

BUYING PRODUCTS ON THE WEBSITE

In order to make a purchase and contract with us you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

When you place an order, you will receive an acknowledgement email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by email that the Products which you ordered have been dispatched to you. Only those Products listed in the confirmation email sent at the time of dispatch will be included in the contract formed. We retain the right to refuse any order made by you.

We do not deliver to every non-UK address. Please see details on check out.

PRICING AND AVAILABILITY

Whilst we try and ensure that all details, descriptions and prices which appear on the Website are accurate, errors may occur. If we discover an error in the price of any products which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the Products, you will receive a full refund. Where applicable, prices are inclusive of VAT at the prevailing rate.

Delivery costs will be charged when you place an order. Delivery costs are displayed where applicable and included in the total price you pay.

All orders are subject to availability. All prices advertised are subject to change.

UK DELIVERY

Most of the items online are made to order in house and take up to 10 working days to be made and sent to you from the day you order. Please allow 2 weeks from your order date to receive your order.

For items which are in stock and ordered before 2pm you will receive next working day. If you have any further queries please do not hesitate to contact our friendly customer service team via email at info@thedollshousefashion.com

INTERNATIONAL DELIVERY

All international orders are shipped via UPS and can take up to 5 working days for delivery after dispatch. There is a flat rate delivery fee of 30 GBP for all international deliveries per transaction. A signature is required upon delivery so we recommend having your order sent to a suitable daytime address. For more information on shipping please visit the UPS website.

All international orders may also be subject to local customs, duties and taxes. You are wholly responsible and liable for these charges. Please refer to your local customs authority for more information.

If you choose to reject your parcel from customs, you will be liable for the return fee to The Dolls House Fashion. If you require a refund you are fully responsible in returning your parcel to us at The Dolls House Fashion. Customs, duties and taxes are non-refundable by The Dolls House Fashion if you choose to return your order for any reason.

If you have any further queries please do not hesitate to email us at info@thedollshousefashion.com

RETURNS

Standard size garments can be refunded within a 14 day period of receiving the item. UK returns must be received by The Dolls House Fashion within 7 days of receiving your order. For deliveries outside of UK this is extended to 14 days.

All garments should be returned to us in their original condition and packaging, unworn and unwashed. Items that have been damaged, altered, worn, washed, or dry cleaned will not be accepted and will be sent back to the customer. Please ensure that you are not wearing any make up, perfume, deodorant or body lotion when trying on the garment.

All returns or exchanges must be packed securely and posted via an insured and traceable method in order to ensure safe delivery. We strongly recommend sending all the returning items by recorded delivery/ proof of postage as we cannot be held responsible for any loss. We will process your request for either a refund or exchange as quickly as possible but please allow up to 14 days from receipt of your return for this to done.

Email us... info@thedollshousefashion.com concerning orders and product information

TERMINATION

You may at any time cease to be a User of the Website and terminate these Terms by going to the Website and choosing the relevant option.

We may provide you with notice at any time by email to the email address provided by you that we wish to terminate the Terms and prevent any further Use by you and remove or suspend any of your account.

If we consider in our absolute discretion that you are in breach of any of the provisions of the Terms, we reserve the right to prevent your continued Use of the Website without notice and to take (or refrain from taking) all other steps as we consider appropriate in relation to your Use of the Website. In such circumstances you agree not to create an account under another name or identity.

DISCLAIMER, LIMITATIONS OF LIABILITY, INDEMNITY

The Website and the Materials, information, names, images, pictures, logos and icons regarding or relating to Boutique and its Functions are provided on an “as is” basis with no representation or warranty of any kind express or implied statutory or otherwise regarding the same or the availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs or that it represents the full functionality, accuracy, reliability of the Website.

Boutique accepts no liability of any kind for any loss or damage from action taken in reliance on material or information contained on the Website unless due to our negligence. All facts, views and information on the Website are for information purposes only and should not be construed as advice, nor relied on by Users to make decisions.

Boutique shall use reasonable commercial endeavours to maintain the Website but reserves the right from time to time to suspend the Website for upgrades or work to the Website or any other purpose that it deems reasonably necessary. There may be errors on the Website and from time to time it may not be available.

Under no circumstances will Boutique be liable for any of the following losses or damage (whether such losses were foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from your Use of the Website regardless of the form of action.

You agree to defend, indemnify and hold Boutique harmless from any claim, suit or demand, including reasonable legal fees, made by a third party due to or arising out of your Use of the Website, the Materials or related services, your breach of the Terms, your interference with any rights of a third party, or any other act or omission by you.

If the Website provides links to third party websites, including without limitation blogs or social media pages, and you use those links, you will leave the Website. We do not control and are not responsible for any of these other websites (save for Associated Websites) or their content. We do not endorse or make any representations about them, or any information or products or materials you may find there. If you decide to access any website linked to the Website, you do so entirely at your own risk.

Nothing in the Terms and in particular this clause 12, seeks to disclaim or limit liability for death or personal injury that is caused by our negligence or that is otherwise not permissible under any applicable law.

WARRANTIES

You hereby warrant that:

you have the right, authority and capacity to enter into the Terms and be bound by them;

you will comply with all local laws that relate to your Use of the Website;

you are solely responsible for your Use of the Website.

use, exploitation and/or display of any Submission(s) by us on the Website does not infringe the statutory or common law rights of any third party.

INTERNATIONAL USE

We make no representation that any of the Materials or any other materials on the Website or the Functions are appropriate or available for use in locations outside the United Kingdom, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access the Website from locations outside the United Kingdom do so at their own risk and are responsible for compliance with local laws.

ENTIRE AGREEMENT

The Terms and the Privacy Policy set out the entire understanding and agreement of the parties as to the subject matter hereof and supersede all prior proposals, discussions or agreements with respect thereto.

MISCELLANEOUS

If there is any conflict between the Terms and specific terms appearing elsewhere on the Website then the Terms shall prevail.

If any of the Terms are determined to be illegal, invalid or otherwise unenforceable under UK law, then to the extent that term is illegal, invalid or unenforceable, it shall be severed and deleted from the Terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.

The Terms shall be governed by and interpreted in accordance with the laws of England and Wales whose courts shall have exclusive jurisdiction in relation to any disputes arising under the Terms.

Boutique reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under the Terms to any third party. You may not assign, novate or sub-contract any of your rights or obligations under the Terms to any third party unless agreed in writing by Boutique.

Boutique reserves the right, at all times, to transfer and/or license, without prior notice, right, liability and/or operation of User's account on the Website to another legal entity.

Delay in exercising, or a failure to exercise, any right or remedy in connection with the Terms shall not operate as a waiver of that right or remedy. A single or partial exercise of any right or remedy shall not preclude any other or further exercise of that right or remedy, or the exercise of any other right or remedy. A waiver of a breach of the Terms shall not constitute a waiver of any subsequent breach.

RH FASHION DESIGN LTD

REG NO: 15782991

All orders will be shipped using a traceable and signed for service.

Please allow up to 15 working days for delivery on all made to order items. If you require your item for a certain date, please email info@thedollshousefashion.com to request a specific production slot.

Express Shipping

We ship all international orders using UPS Express.

All ‘Ready To Ship’ orders placed by 2 pm during the week will be shipped the same day.

All ‘Made to Order’ items will be shipped once produced within our usual production time scale of 1-15 working days.

UK Saturday Delivery

All UK orders required for Saturday delivery will be shipped via Royal Mail for delivery by 1pm.

Estimated Shipping Times
UK – 1 Next Working Day

USA – 1-3 Next Working Days

Rest of Europe – 1-3 Next Working Days

Rest of World – 2-3 Next Working Days

Please note that our shipping times are estimates and do not include any delays that may be caused by customs. UPS is an external postage service and so we are unable to guarantee specific delivery dates or times.

International orders may be subject to local customs duties and taxes. The customer is wholly responsible/liable for these charges. For more information please refer to your local customs authority. Customs, duties and taxes are non-refundable by The Dolls House Fashion if you choose to return your item for any reason. If you choose to reject your parcel from customs, you will be liable for the return fee to The Dolls House Fashion.

For more information on shipping please visit the UPS website.

All items purchased as standard from the website can be returned within 14 days of receipt for a refund/exchange. Please note that any bespoke items purchased from the Bespoke section of our website are strictly non refundable or exchangeable. Items purchased from our Final Sale collection are also strictly non refundable and can be returned for an exchange only. All items purchased from our Sample Sale collection are strictly non refundable or exchangeable. We accept no returns on Sample Sale items. When returning orders please allow sufficient time for postage back to us to fit in with these times. All returns must be made within these time frames and garments should be in their original condition with original tags attached, unworn and unwashed. Any returns received outside of these time scales or without original tags will not be accepted and will be returned to the customer. Please take care when trying on garments; do not wear perfumes, deodorants, body lotions or makeup. Items that are damaged, altered, worn or cleaned will also not be accepted and returned to the customer.

Please note that The Dolls House does not cover the cost of return shipping which should be arranged by the customer. For return instructions please email info@thedollshousefashion.com with your order number and return request and a member of our team will assist. All returns/exchanges must be packed securely and posted via an insured and traceable method in order to ensure safe delivery. We strongly recommend sending all returning items via recorded delivery as we cannot be held responsible for any loss of any parcels on their way to us. We will process your request for an exchange/refund as quickly as possible but please allow up to 14 working days from the receipt of your return for this to be fully processed.


RETURNS ADDRESS

For return address details please contact us via info@thedollshousefashion.com

Registered Name: RH FASHION DESIGN LTD

Email: info@thedollshousefashion.com